How to Become a Help Desk Technician in 3 Steps

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The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. Help desk technicians belong to the occupational field of computer support specialists. The US Bureau of Labor Statistics (BLS) projects 5 percent job growth for careers in this field between 2022 and 2032 [3]. Those interested in working in IT can get their start as a help desk technician before acquiring the skills to pursue more specialized roles.

what is help desk engineer

With CompTIA CySA+ you can apply for jobs like cybersecurity engineer or application security analyst. CompTIA Server+ is a good choice for someone looking to move up from the help desk because it is the only server certification not restricted to a single platform. That means you have more opportunity as you’ll be qualified to get the job done in any environment. If you’re a methodical thinker who’s good at monitoring processes and making sure everything runs smoothly, then CompTIA Server+ may be a good next step for you.

Service Desk Engineer Job Requirements

On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. Technical support service desk engineers may also receive on-the-job training to learn the specific systems and processes of their company.

Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth. The IT help desk job market is expected to continue to be on the rise in the coming years. Core IT help desk software features include IT ticket management and risk detection.

How Conversational AI Is Changing Customer Service

Some tech support engineers work internally, assisting employees with computer-system-related issues, while others are outward-focused and interact solely with customers. Many technical support engineers are part of an in-house IT department, but others may work for third-party companies that provide IT support for companies. To become a technical support engineer, read on to learn how to qualify for the role, its earning potential, the different job responsibilities, and more. While similarities exist, there are also some differences between help desk engineers and desktop support specialist. At [CompanyX], we’re constantly striving to provide the best possible customer experience. To do this, we need a team of IT professionals who are passionate about helping others and solving problems.

  • To write an effective helpdesk engineer job description, begin by listing detailed duties, responsibilities and expectations.
  • Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar.
  • Help desk technicians belong to the occupational field of computer support specialists.
  • On average, desktop support specialists reach similar levels of education than help desk engineers.
  • Customer service is the process of offering assistance to all the current and potential customers — answering questions, fixing problems, and providing excellent service.

Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. You may already have some qualifications to become help desk engineer a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set.

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